Who we are

SyaceCare (“we,” “us,” or “our”) operates the website https://syacecare.com (the “Site”) and is committed to protecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our WooCommerce storefront and related services. By using the Site, you agree to the terms of this policy.

Information We Collect

Personal Information

We use the information we collect to:

  1. Process and fulfill orders: Verify your identity, process payments, arrange shipping, and send you related order confirmations and updates.
  2. Provide customer support: Respond to inquiries regarding products, returns, refunds, and technical issues.
  3. Improve our website: Analyze usage patterns to optimize site layout, features, and performance.
  4. Send promotional communications: With your consent, deliver newsletters, offers, and updates about new products or sales. You may opt‑out at any time (see Section 8).
  5. Prevent fraud and ensure security: Monitor suspicious activity and take measures to protect your data from unauthorized access.

Data Sharing and Disclosure

We respect and safeguard your privacy. We will never sell, rent, or lease your personal information to third parties. We only share data in the following circumstances:

  1. Service providers: We engage trusted third‑party vendors (e.g., payment processors, shipping carriers, email service providers, hosting companies) who perform services on our behalf. These vendors are contractually obligated to keep your information confidential and use it only to provide the services we request.
  2. Legal obligations: When required by law or to comply with valid legal process (e.g., subpoenas, court orders), we may disclose your information to government authorities or in response to lawful requests.
  3. Business transfers: In the event of a merger, acquisition, or sale of all or part of our assets, customer data may be transferred as part of that transaction, but only under terms that maintain the confidentiality of your information.

Data Security

We implement appropriate administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, or destruction. These measures include:

  • Encryption: SSL/TLS for data in transit; industry-standard encryption for stored sensitive data.
  • Access controls: Strict policies limiting employee and contractor access to personal data on a need-to-know basis.
  • Regular audits: Periodic security reviews and vulnerability assessments.
  • Secure infrastructure: Hosted on PCI-compliant servers with firewalls and intrusion‑detection systems.

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but will promptly notify you and relevant authorities in the unlikely event of a data breach.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

  • Essential cookies: Required for basic Site functionality (e.g., shopping cart, account login).
  • Performance & analytics cookies: Collect anonymous data to help us understand Site usage and improve features.
  • Advertising cookies: With your consent, help us deliver relevant promotions and measure campaign effectiveness.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect Site functionality.

Third‑Party Links and Services

Our Site may contain links to third‑party websites or integrate services such as Google Analytics, PayPal, or social‑media platforms. These third parties have their own privacy policies and practices, which we encourage you to review. We are not responsible for their content or how they collect and use your information.

Your Rights and Choices

You have certain rights regarding your personal data:

  • Access & correction: Request a copy of the personal information we hold about you and ask us to correct any inaccuracies.
  • Deletion: Ask us to delete your personal data, subject to legal obligations to retain certain records.
  • Opt‑out of marketing: Withdraw your consent to receive promotional communications at any time by clicking “unsubscribe” or contacting us directly.
  • Restrict processing: Request that we limit processing of your data under certain circumstances.

To exercise any of these rights, please contact us as described below. We will respond within a reasonable timeframe and in accordance with applicable law.

International Transfers

Your information may be transferred to—and processed in—countries other than your country of residence, including the United States. These countries may have data‑protection laws that differ from those in your jurisdiction. Whenever we transfer your data, we ensure appropriate safeguards are in place to protect your privacy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the revised version with a new “Last updated” date and, where required, obtain your consent. We encourage you to review this page regularly.