Frequently Asked Question
Here are some frequently asked questions. If you don’t find the answer you need, please contact us.
Do you offer bulk or wholesale pricing?
Yes, contact acecare@vip.163.com with quantity and specs for a custom quote.
What is a return policy?
Contact support within 30 days for free returns on defects or errors that’s our fault. Choose a refund, replacement, or store credit. We’ll cover all return costs.
What payment methods do you accept?
Visa, MasterCard, AmEx, Discover, PayPal, Apple Pay, Google Pay, ACH/SEPA bank transfers, and SyaceCare gift cards. (No cryptocurrencies.)
How can I track my order?
Once your order ships, we’ll email you a tracking number. Enter it on our Order Tracking page or directly on the carrier’s site for live updates.
Having a problem?
Are you having a problem on deciding which to buy?
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Trusted experience
We don't just deliver the best carbon fiber cylinder, we build trust with our customers.
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Once you place your order, we carefully process and package your cylinder within 3 business days. After dispatch, domestic shipments usually arrive in 5–10 business days, while international orders can take up to 14 calendar days in total. You’ll receive a tracking number via email the moment your package ships, so you can monitor its journey. If you need expedited delivery or run into any delays, just reach out to our support team at acecare@vip.163.com —we’re here to help.
Every Acecare carbon fiber cylinder comes with a 1‑year limited warranty covering manufacturing defects and workmanship issues. From impact damage during transit to material flaws, if it’s our fault, we’ll repair or replace your cylinder at no extra cost. To file a warranty claim, simply email photos and your order number to acecare@vip.163.com within 12 months of purchase. We stand behind our products because they’re built to industry-leading standards and trusted by professionals worldwide.
A: Proper upkeep ensures safety and extends the life of your cylinder:
Rinse & Clean: After each use, rinse the exterior and valve areas with fresh water to remove salt, dirt, or chemicals.
Dry Thoroughly: Wipe down all surfaces and leave the valve open in a well‑ventilated spot until completely dry.
Store Upright: Keep cylinders standing on their base in a cool, dry place away from direct sunlight and heat sources.
Monthly Visual Inspection: Check for surface abrasions, cracks in the resin, corrosion on fittings, and ensure the valve seats properly.
Professional Servicing: Adhere to hydrostatic test intervals (every 3–5 years per ISO/DOT regulations) and have a certified technician perform in‑depth inspections.
With simple, regular care, your carbon fiber cylinder will deliver reliable performance dive after dive—or job after job.
